Legal
Privacy Policy
Last updated: June 2026
This Privacy Policy explains how PetsPlus ("PetsPlus", "we", "us" or "our") collects, uses, discloses, and protects your personal data when you visit our website, create an account, place an order, book a service, or otherwise interact with us (collectively, the "Website"). By using the Website, you consent to the practices described in this Policy. We are committed to handling your personal data responsibly and in accordance with applicable data protection laws of the United Arab Emirates.
1. Information We Collect
We collect information that you provide directly to us, including your name, email address, phone number, delivery and billing addresses, order and booking history, pet details you choose to share, and communications with our support team. We also collect information automatically when you use the Website, such as your device type, browser, IP address, pages visited, and interactions, through cookies and similar technologies. Payment card details are processed securely by our third-party payment providers and are not stored on our servers.
2. How We Use Your Information
We use your personal data to: process, fulfil, and deliver your orders and service bookings; manage your account and authenticate you; provide customer support and respond to enquiries; process payments and prevent fraud; personalise your experience and improve our products, services, and Website; comply with legal and regulatory obligations; and, where you have not opted out, send you marketing communications, offers, and updates about PetsPlus.
3. Legal Basis for Processing
We process your personal data where it is necessary to perform a contract with you (such as fulfilling an order), where we have a legitimate business interest (such as improving our services and preventing fraud), where we are required to do so by law, or where you have given your consent (such as for certain marketing communications). You may withdraw consent at any time where processing is based on consent.
4. Sharing Your Data
We may share your personal data with trusted service providers who perform functions on our behalf, such as logistics and delivery partners, payment gateways, IT and hosting providers, and communication services, solely for the purposes described in this Policy. We may also disclose data where required by law, regulation, or legal process, or to protect the rights, property, or safety of PetsPlus, our customers, or others. We do not sell your personal data to third parties.
5. Cookies & Tracking
We use cookies and similar technologies to keep you signed in, remember your cart, understand how the Website is used, and improve your experience. You can control or disable cookies through your browser settings, although some features of the Website may not function properly without them.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, tax, or reporting requirements. When personal data is no longer required, we will securely delete or anonymise it.
7. Data Security
We implement appropriate technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Subject to applicable law, you may request access to the personal data we hold about you, ask us to correct or update inaccurate data, request deletion of your data, object to or restrict certain processing, and withdraw consent to marketing at any time. To exercise these rights, please contact our support team using the details on the Website. We may need to verify your identity before acting on a request.
9. Children's Privacy
The Website is not intended for use by children under the age of 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Website after changes are posted constitutes acceptance of the revised Policy.